Mythision Logo

Privacy Policy

  1. This Site

    This website and platform (our "Site") is operated by Mythision ("we", "our", "us"). Our VAT registration number is EU372091311.

  2. This Privacy Policy

    1. This privacy policy (our "Privacy Policy") sets out the personal information we collect about you or from you and you give to us (your "personal data") when you use our Site, why we collect it, how we use it and when we may share or disclose it. It also sets out how to contact us and supervisory authorities for further information, and/or in the event you have a complaint that we cannot resolve with you.

    2. We collect, use and are responsible for certain personal data concerning you. When we do so we are regulated under various laws, including the Data Protection Act 2018, and the UK General Data Protection Regulation. We are responsible as "controller" of that personal data for the purposes of those laws.

  3. Contacting us

    1. If you have any questions about our Site or this Privacy Policy, including if you don't understand any part of this Privacy Policy, please contact us by email at [email protected]

    2. We will endeavour to respond to you promptly. Please note that our email facilities are monitored only during the hours of 9am-5pm (excluding public and bank holidays in Scotland).

      Please also note that we may keep a record of correspondence to enable us to properly manage our Site, to deal with your query, and for quality and training purposes.

  4. Our Site

    This Privacy Policy relates to your use of our Site including our tools, user-generated content ("UGC") processing features, and related services (together, the "Service"). The Site include the websites linked to the following domain names and all associated webpages:

    Please note that this Privacy Policy applies also to our social media accounts (“Social Media Accounts”) at:

  5. Third Party Sites

    Throughout our Site and as part of the Service we may link to other websites or platforms owned and operated by third parties (including those relevant to our Social Media Accounts). These third-party websites or platforms may also gather information about you. For privacy information relating to these other third-party websites and platforms, and for information as to how they collect and use your personal data, please consult their privacy policies.

  6. How We Collect Personal Data

    1. We collect personal data about you when you access and/or use our Site and/or our Service and/or Social Media Accounts, including when you register for or use our tools, upload content, connect third-party accounts (such as chat platforms), and when you contact us, send us feedback, telephone or write to us, submit content to our Site, subscribe to or access premium features, sign up to receive marketing information from us, compete customer surveys, visit our social media accounts, or participate in competitions via our Site.

    2. We collect this personal data from you either directly, when you conduct any of these activities or indirectly, when you are browsing our Site or our Social Media Accounts.

    3. Our collection of your personal data is aided by the use of cookies. For more information upon how we use cookies, please see the “Cookies and Similar Technologies” section below.

  7. Personal Data Collected

    1. The personal data we collect depends on the particular activities carried out through our Site or our Social Media Accounts. Personal data may include:

      1. your name, address and contact details;

      2. the location and/or device from which you are visiting our Site or Social Media Account;

      3. your date of birth;

      4. your social media profile information;

      5. details of any feedback you give us by phone, email, post or via social media;

      6. your account details, such as username, login details;

      7. information concerning the elements of our Site, Service or Social Media Account that you visit, read, interact with, and information concerning the manner of that interaction;

      8. metadata associated with the UGC you upload (such as file type, upload time, technical logs and usage information); and/or

      9. information from connected third party platforms or software necessary to provide integration features (e.g., channel IDs, basic profile details, and message routing information).

  8. Use of YouTube API Services and Google Data

    1. Our Site uses YouTube API Services to enable certain features, including accessing and displaying YouTube content and related information. By using these features, you acknowledge that our use of YouTube API Services is subject to the YouTube API Services Terms of Service and the YouTube Terms of Service, which can be found here: https://www.youtube.com/t/terms.

    2. Where you choose to connect your YouTube account or otherwise interact with YouTube-enabled features on the Site, we may receive authorised data from Google and YouTube, which may include:

      1. information relating to YouTube videos, channels, playlists, or user interactions; and

      2. account-level identifiers or access tokens where you have granted permission via Google authentication.

      We access and use such data only for the functionality explicitly provided within the Site, and in accordance with YouTube’s API Services Terms and Developer Policies.

    3. YouTube data obtained via the YouTube API Services is used solely to provide and operate the relevant Site features. We do not sell YouTube data, and we do not use it for independent profiling or advertising purposes. We may share YouTube data with trusted service providers acting on our behalf (such as hosting or analytics providers), strictly for the purposes of operating and maintaining the Site. Such service providers act under contractual confidentiality and data protection obligations.

    4. We store YouTube data only for as long as necessary to provide the relevant Site functionality or to comply with legal obligations. Where data is no longer required, it is deleted or anonymised in accordance with our data retention practices.

    5. If you have authorised our Site to access your YouTube data, you may revoke that access at any time via your Google account security settings at: https://security.google.com/settings/security/permissions. Upon revocation, we will cease accessing your YouTube data and will delete any stored authorised data in accordance with our standard deletion procedures, unless retention is legally required.

    6. In connection with our use of YouTube API Services, we (or our service providers) may store or access information on your device, such as cookies or similar technologies, where necessary to enable functionality, maintain security, or remember user preferences.

    7. Google’s use of information collected via the YouTube API Services is governed by the Google Privacy Policy, which you can review here: https://policies.google.com/privacy.

  9. Uses of your Personal Data

    1. We use your personal data to:

      1. create and manage your account with us;

      2. verify your identity;

      3. provide the Service, including UGC processing, livestream overlays, storage, and integrations;

      4. customise our Site, Service or Social Media Accounts and their content to your particular preferences;

      5. notify you of any changes to our Site, Services or Social Media Accounts;

      6. improve our business, for example through product feedback, or via training our staff;

      7. to protect the rights, property or safety of others;

      8. to operate our Site, Service and Social Media Accounts and/or our business;

      9. process UGC, including temporary storage, transcoding, technical delivery and security scanning; and

      10. provide chat and third-party platform integrations as configured by you.

    2. This Site, Service and our Social Media Accounts are not intended for use by children and we do not knowingly collect or use personal data relating to children.

  10. Our legal basis for processing your personal data

    1. When we use personal data we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal data we process and why.

    2. The legal bases we may rely on include:

      1. consent - where you have given us clear consent for us to process your personal data for a specific purpose;

      2. contract - where our use of your personal data is necessary for a contract we have with you, for example to supply you with the Service, or because you have asked us to take specific steps before entering into a contract;

      3. legal obligation - where our use of your personal data is necessary for us to comply with the law; and

      4. legitimate interests - where our use of your personal data is necessary for our legitimate interests in operating, securing and improving the Site, Service or Social Media Accounts, your legitimate interests, or the legitimate interests of a third party, for example to protect their rights, property or safety (unless there is a good reason to protect your personal data which overrides our legitimate interests).

  11. Further Information

    For further details on when we collect personal data, what we collect as well as how we use it, please read the following sections:

    When information is collected What information we collect How and why we use your information

    When you register to receive information from us on the Site, Service or Social Media Accounts or our business including our newsletters and updates on the Service.

    Your name and email address.

    We collect this personal data directly from you.

    We will use this personal data to provide you with information on our products and business, including information on the availability of new products. We may do this by post, email, telephone, or text message (SMS).

    Our basis for processing this personal data is consent, which you give to us when you input your details into our Site.

    We will retain this personal data until you withdraw it. Please note unsubscribe links are included at the bottom of all of our marketing communications, or you can ask us to cease processing your personal data for these purposes by using the contact means set out in this Privacy Policy.

    When you register to use the Site or Service.

    Your name, address, email address, details of the business you represent (if applicable), and relevant security information (such as passwords).

    Please note that your payment details are collected by our third-party payment services provider Stripe whose website (and privacy policy) can be found at https://stripe.com/.

    We collect this personal data directly from you.

    We will use this personal data to provide the Site and Service to you. We may also use this personal data, in conjunction with our third-party payment services provider, to prevent fraud.

    Our basis for processing this personal data is to perform our contract with you.

    We may also use this personal data, in conjunction with third parties, to prevent fraud and/or protect the rights, property or safety of others.

    Our basis for this processing is our (and their) legitimate interests

    When you upload user-generated content (UGC) to the Service.

    Metadata, file information, timestamps, and technical logs.

    We collect this data to store, deliver, secure and provide the UGC processing function.

    Our basis for processing this data is to perform our contract with you.

    When you connect to third-party platforms.

    Platform identifiers, channel IDs, and integration tokens where applicable.

    We collect this data to provide the Service.

    Our basis for processing this data is to perform our contract with you.

    When you visit our Social Media Accounts.

    Through our Social Media Account providers collect analytical information about the elements of our profiles that you visit and interact with. Also collected are any postings you make upon those profiles, and details of your sharing activities.

    The basis for processing is consent, which is given to these Social Media Account providers when using their services. If you do not wish your information to be used in this manner please contact the relevant Social Media Account provider, or alter your data sharing settings upon their website or app.

  12. Personal Data Sharing

    1. If you submit someone else's personal data you must have consent from them to do this.

    2. We routinely share personal data as follows:

      1. your name and address details (including where applicable your company name details) with our technical and infrastructure partners required to operate the Service (e.g., hosting, storage, CDN, chat integration partners). Some of these providers may be based outside the European Economic Area (“EEA”). For further information including on how we safeguard your personal data when this occurs, see the section below "Transfer of your information out of the EEA";

      2. with our providers, who assist with enabling the operation of our Site, for example hosting providers, and email service providers. This sharing enables the provision of our Site to you. Some of these providers may be based outside the European Economic Area. For further information including on how we safeguard your personal data when this occurs, see the section below "Transfer of your information out of the EEA";

      3. with providers of platforms you link to our Service, to allow such linking to operate;

      4. we will share personal data with law enforcement or other authorities if required by applicable law. Where we know you have breached, or where we suspect you may be breaching any obligations owed to us, for example the terms relating to the use of our Site; and

      5. we may share your personal data with third parties to the enable us to help protect their rights, property or safety. This includes sharing to prevent the risk of fraud.

  13. Transfer of your information out of the EEA

    1. We may transfer your personal data to recipients located outside the EEA where this is necessary for the operation of the Site and the provision of the Services. In such circumstances, personal data may be transferred to countries that do not provide the same level of data protection as the EEA. Where we do so, we will take appropriate safeguards to ensure that your personal data remains protected in accordance with applicable data protection laws.

  14. Third Party Marketing

    1. From time to time, we may also like to share your personal data with selected third parties so that they may send you information about their products and/or services. We will only ever do this having obtained your consent first.

    2. If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us using the means set out in this Privacy Policy, or by clicking upon the unsubscribe links any emails or marketing material you receive.

  15. Cookies and Similar Technologies

    1. A cookie is a small text file which is placed onto your device when you use our Site. We use cookies and other similar technologies. We use a limited number of strictly necessary cookies for session management. These cookies are essential to enable core platform functionality, such as maintaining a logged‑in session and ensuring secure navigation of the platform. As these cookies are strictly necessary, they are used in accordance with Regulation 6 of the Privacy and Electronic Communications Regulations (PECR) and do not require your consent.

    2. We do not use cookies for analytics, advertising, behavioural tracking, or marketing purposes.

    3. In addition to cookies, we use browser local storage to store certain client‑side preferences and settings, such as audio preview volume and similar usability settings. This information is stored locally on your device and is used solely to improve your user experience. It is not used for tracking and is not shared with third parties.

    4. Some areas of the platform make use of embedded third‑party content, including content and services provided by YouTube, Twitch, and PayPal. When you interact with embedded media or services on our platform, these third parties may place cookies or use similar technologies on your device in accordance with their own privacy and cookie policies.

    5. In particular:

      1. YouTube and Twitch embeds may set cookies to enable video playback and related functionality within the user dashboard and other pages.

      2. PayPal embeds, used to facilitate our tips service, may set cookies necessary to process payments securely. Tips are processed directly by PayPal, and we do not access or handle payment card details or funds transferred to streamers.

    6. We do not control the placement or use of these third‑party cookies. You are encouraged to review the relevant third‑party policies for further information:

      You can control and manage cookies through your browser settings, including blocking or deleting cookies. Please note that disabling strictly necessary cookies may affect the functionality of the platform. Information on managing cookies is usually available via your browser’s help function.

  16. Cookies and Similar Technologies

    1. Under applicable law you have a number of important rights. In summary, those include rights to:

      1. fair processing of your personal data and transparency over how we use your use personal data;

      2. access to your personal data;

      3. require us to correct any mistakes in your personal data which we hold;

      4. require the erasure of personal data concerning you in certain situations;

      5. receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and to have us transmit that personal data to a third party in certain situations;

      6. object at any time to processing of personal data concerning you for direct marketing;

      7. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; and

      8. object in certain other situations to our continued processing of your personal data.

    2. For further information on each of those rights, including the circumstances in which they apply, see the Information Commissioner's guidance located here.

    3. If you would like to exercise any of those rights, please email, call or write to us using the contact means set out in this Privacy Policy, and remember to let us have enough information to identify you, and the matter to which your correspondence relates. Please note we may require you to provide proof of your identity and address.

  17. Keeping your Personal Data Secure

    1. We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

    2. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

    3. We do not have access to your payment information. Our payment services providers are compliant with PCI standards (see http://www.pcisecuritystandards.org).

    4. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.

  18. How to Complain

    1. We hope that we can resolve any query or concern you raise about our use of your personal data.

    2. Applicable law also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/global/contact-us/.

  19. Changes to this Policy

    Please note that we may update this policy from time to time, so if you revisit our Site at a later date, you should check this policy again at that time to make sure you have seen the current version. This policy was last updated on 2026-08-07.